Air Cargo Office Agent ORD at Worldwide Flight Services, Inc.

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Flight Documentation, Customs Interface, Cargo Handling, Sales, Customer Service, Typing (50 WPM), PC Skills, Inventory Verification, Report Preparation

Industry

Airlines and Aviation

Description

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?Job Summary The work of Cargo Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program. Curious to learn more about what we do, please click the link below: https://jobs.wfs.aero/content/Day-In-The-Life-Cargo/?locale=en_USResponsibilities Ability to handle the stress of a fast-paced eight-hour shift. Ability to drive all cargo handling equipment. Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly. Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents. Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold. Provide assistance to customers arriving to retrieve their documents and freight. Collect appropriate charges and document method of payment. Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure. Assist in completion of MAWBS for over-the-counter shipments. Confirm all bookings are accepted Confirm TSA mandatory screening. Data capture AWB information into airline system(s). Manifest flight based on information received from the warehouse. Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft. Verify post flight inventory with documents on hand. File maintenance of all pertinent documents and records. Prepare various reports (Irregularity, Weekly Import and/or Export Statistics) Answer incoming calls and responds to emails. Demonstrate diligence required to maintain security under the Airport Police, TSA and United States Retrieve import/deliver export documents to and from aircraft. Minimum Requirements HS Diploma, GED or Equivalent Must have a valid driver's license Must be at least 18 years of age Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off. Preferred Skills Ability to read, write, fluently speak and understand the English language. Minimum typing speed of 50 WPM. Ability to concentrate on detail. Ability to learn PC skills and apply knowledge. Physical Requirements/Working Conditions Ability to lift up to 50 lbs. No exceptions. Perks & Benefits Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Responsibilities

The agent manages computer data entry, prepares flight and customs documentation, and coordinates the acceptance and distribution of cargo. They also handle customer interactions, process payments, and ensure compliance with TSA and DOT regulations.