WHO IS DHL GLOBAL FORWARDING (DGF)?

DHL Global Forwarding (DGF) is part of DHL Group. While DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,200 of us based in the UK across 15 different sites.
As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it - from brown bears, to aircraft engines, to lifesaving medicines! We are also proud to partner with key global sporting series, movie franchises and music tours.
At DHL Global Forwarding UK, we’re not simply about Freight Forwarding, we’re about connecting people and improving lives. At present, this includes driving the digitalisation and decarbonisation of our industry.
Our people are at the heart of what we do and we’re committed to helping our Forwarders realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding UK is recognised as a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

SKILLS AND EXPERIENCE:

• Two or more years’ experience within the Freight Forwarding Industry.
• 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
• Experience of HMRC procedures.
• Commercial awareness.
• Clear and concise communication skills (written and spoken).
• Ability to follow processes with strong analytical and problem solving skills.
• Ability to support a culture of continuous improvement.
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Knowledge of Freight Forwarding industry and related processes
  HOURS/SHIFT PATTERN: 37.5 hours Monday-Friday
  REPORTS TO: AFR Operations Team Leader

ROLE OVERVIEW

As an Airfreight Agent, you’ll use your talents to create innovative solutions and shape the future
across our business. Join a global network of passionate experts – backed by the latest technology, to
take your career to the next level.

KEY RESPONSIBILITIES:

• Develop relationships with customers internal/external to grow existing business
• Liaise with airlines and DHL offices. Air freight planning and coordination
• Maintain mandatory milestones through the Company’s Freight Forwarding system
• Use Company systems to create, manage and maintain the movement of freight
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Using quoteshop and following up on opportunities until business gained