Air Freight Customer Service & Document Staff Logistics Surabaya at Meratus Group

Surabaya, East Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Technical Proficiency, Communication Skills, Customs & Regulatory Knowledge, Customs Procedures, Attention to Detail, Problem-Solving, Logistics Software

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers. At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence. We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability. Job Overview We are seeking a detail-oriented and customer-focused professional to join our team as an Air Freight Customer Service & Documentation Officer. This role is responsible for delivering exceptional customer service while managing the end-to-end documentation process for air freight operations. The successful candidate will handle customer inquiries, prepare and process air freight documentation, and ensure efficient coordination of air cargo shipments in compliance with international regulations and company standards. Key Responsibilities Customer Service Serve as the primary point of contact for customers regarding air freight inquiries. Provide accurate shipment information, updates, and guidance on documentation requirements. Resolve customer concerns and issues in a timely and professional manner. Documentation Management Prepare, review, and process air freight documentation including Air Waybills (AWB), import/export declarations, invoices, packing lists, and other required shipping documents. Ensure all documentation is accurate, complete, and compliant with applicable regulations. Coordinate document submission and processing within required timelines. Issue Resolution Identify and resolve shipment discrepancies, delays, or documentation issues. Coordinate with internal departments and external partners to ensure effective problem resolution. Coordination Liaise with airlines, airline agents, ground handling agents, customs brokers, and other related parties to ensure smooth cargo handling and shipment processing. Track shipments and provide regular status updates to customers. Compliance Ensure all operational processes and documentation adhere to international air freight regulations, safety standards, and company policies. Record Keeping Maintain organized and accurate records of shipment documentation and customer communications for audit and compliance purposes. Requirements Education & Experience Bachelors Degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field (or equivalent work experience). 1–3 years of experience in air freight logistics, customer service, or documentation management. Hands-on experience managing air freight documentation and customer interactions. Skills & Competencies Customer Service Skills: Proven ability to deliver excellent service and maintain strong customer relationships. Technical Proficiency: Experience with air freight management systems and logistics software. Communication Skills: Strong verbal and written communication skills for effective interaction with customers and internal teams. Customs & Regulatory Knowledge: Basic understanding of international air freight regulations, tariffs, and trade agreements. Customs Procedures: Knowledge of air freight documentation procedures and best practices for import and export shipments. Strong attention to detail, problem-solving ability, and capability to work under pressure in a fast-paced environment. Meratus is committed to ethical hiring practices. Please note that our recruitment process is free of charge. We do not request any payment from candidates at any stage of the recruitment process. Beware of fraudulent job offers in our name. For more information about this vacancy or the company, feel free to visit our official website at https://www.meratus.com/.

Responsibilities

The role involves delivering exceptional customer service and managing the end-to-end documentation process for air freight operations. This includes handling customer inquiries, preparing air freight documentation, and ensuring compliance with international regulations.