Key Competencies

Operational Ownership: Takes responsibility for the shipment from confirmation until operational completion.

Attention to Detail: Carefully verifies bookings, documentation, cargo details, flight information, and operational instructions.

Planning & Prioritization: Understands deadlines and works backwards from airline cut-offs to ensure each activity is completed on time.

Problem Solving: Responds quickly when the original operational plan changes and identifies practical alternatives.

Communication: Communicates clearly and professionally with airlines, handlers, agents, transporters, customers, and internal teams.

Sense of Urgency: Recognizes when immediate action is required and does not allow critical operational matters to remain unattended.

Cost Awareness: Understands the financial consequences of missed flights, storage, demurrage, dead freight, rebooking, and operational errors.

Teamwork: Coordinates effectively across departments and external service providers.

Accountability: Takes ownership of errors, escalates issues promptly, and follows matters through to resolution.

Overall Responsibility

The Air Freight Operations Coordinator is responsible for the end-to-end operational execution and coordination of air freight shipments, ensuring each shipment is handled accurately, efficiently, safely, and within the required timelines.

The role takes operational ownership from booking confirmation through cargo collection, documentation, customs formalities, airport handover, airline acceptance, uplift, arrival, and final delivery, while coordinating closely with airlines, ground handlers, transporters, overseas agents, customers, and internal teams.

Strong operational ownership and accountability.

Excellent attention to detail.

Ability to prioritize based on flight and airline cut-off times.

Fast and practical problem-solving.

Strong sense of urgency.

Clear communication with customers, airlines, handlers, and internal teams.

Good cost awareness, particularly regarding rebooking, storage, demurrage, and operational errors.

Ability to manage multiple shipments simultaneously.

Work Location: In person

.