Air Logistics Customer Care Specialist

at  KuehneNagel

We are looking for an experienced Auckland based Customer Care Specialist to join the CCL Team responsible for managing one of our largest Aerospace clients.

YOUR SKILLS AND EXPERIENCES

• Aminimum of 3+ years air logistics experience, preferably in export airfreight
• Exceptionalattention to detail and time management skills
• Apassion for dealing with customers and solving complex, time-critical problems
• Abilityto work under pressure
• Excellentcommunication skills both written and verbal
• Strongorganisational skills including the ability to prioritise tasks
• Apositive work ethic, attitude and someone who has a passion for customerexcellence

YOUR ROLE

Reporting to the National Customer Care Manager, you will be a key contact for this complex, yet rewarding, key account. As the successful candidate, you will have at least 3-5 years import and export airfreight experience, and a strong passion for delivering customer excellence. Your dedication to go above and beyond to satisfy the customer’s needs will be key to your success!

YOUR RESPONSIBILITIES

• Deliveringexceptional customer service, ensuring customer specific KPI’s are met
• Servingas a key point of contact and responsible for providing the customer withup-to-date information on shipments throughout the order lifecycle (import,export and cross-trade)
• Liaisingwith local and overseas KN stations and agents to facilitate the movement andsuccessful completion of shipments
• Determiningspecific service requirements and ensuring regulatory requirements anddocumentation are correct
• Buildinglong term and effective relationships with one key customer