YOUR SKILLS AND EXPERIENCES

• Experience in customer care, ideally in logistics environment
• Strong customer service orientation and problem solving skills
• Excellent organisational skills and strong interpersonal skills
• Ability to work on own initiative and as part of a team
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
• Ability to cope with change and embrace new technologies, demonstrate adaptability to change

YOUR ROLE

As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.

YOUR RESPONSIBILITIES

• Be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf
• Be responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
• Overseeing the timely task execution within the team and reporting any issues to the Customer Care Manager.
• Coach new colleagues and provide additional support and cover for the team Manager.
• Be the first point of escalations for Customer and operational queries.
• Closely liaise with Sales owners to ensure the smooth on-boarding of new customers.