Air Logistics Operational Key Account Manager

at  KuehneNagel

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Vancouver branch is looking for a new Air Logistics Operational Key Account Manager to join our Air Logistics team.

YOUR SKILLS AND EXPERIENCES

• 3+ years operational experience in Logistics & Transportation
• Sound knowledge of ocean, air, road logistics and customs
• Highly proficient in Microsoft Office including Excel
• Undergraduate degree in logistics or related business fields
• Strong verbal and written communication and presentation skills
• Highly analytical, process driven, and detail oriented
• Customer service oriented and can create solutions to meet customer needs
• High degree of organizational, administrative and interpersonal skills
• Self-starter and collaborative

YOUR ROLE

You’ll be a vital player in managing, facilitating, and building great interpersonal relationships on multiple levels for all assigned accounts to ensure customer satisfaction and client development and retention long term.

YOUR RESPONSIBILITIES

• Drive operational excellence for assigned account(s) and to continuously monitor and improve the quality and consistency of service delivery and data quality.
• Ongoing management of Kuehne+Nagel promise to the customer and ensure that the right and commercially responsible processes has been implemented across all operationally involved departments.
• Work closely with the Customer Service and Operational teams within all Business Units.
• Review internal and Customer processes and updating of SOP/MOP where required – take ownership of SOP/MOP including maintenance and updates.
• Create and manage various reports as required by the client and Kuehne+Nagel operations.
• Generate and manage relevant customer specific reports; initiate and manage the root cause analysis process for all non compliances reflecting either data performance issues or operational failures.
• Conduct regular performance and business reviews internally with Kuehne+Nagel Operations and externally with the customers including QBR and Annual Review.