POSITION SUMMARY :

Air Operations Agents work in a fast-paced environment, managing the unique responsibilities and challenges in air travel. This position includes interpretating fare rules of tickets for terms and conditions, ability to read and comprehend knowledge-based resources and articles and understanding and applying rules and regulations of air ticketing. This position also includes developing technical skills with GDS’ and other air platforms including all pricing, ticketing functions, and being adaptable to changes as air technology is fluid and constantly evolving. The Air Operations Agents will be expected to do assigned duties, ticketing functions, and provide direct support and assistance to the reservations staff and play a key role in taking care of our members’ air travel.

Job Duties/Essential Functions:

• Monitors GDS and internal system queue management.
• Interprets air terms and conditions, fare rules, and monitors ticketing deadlines.
• Services all ticketing requests and requirements such as airline schedule changes and other projects as assigned.
• Provides call center reservation agents with assistance and supports via Air Help Desk phone line.
• Provides all forms of assistance and problem-solving regarding air travel.
• Processes and issues airline tickets.
• Serves as liaison with Airline Partners via calls and emails.
• Regular and reliable workplace attendance at your assigned location.

Ability to operate vehicles, equipment or machinery.:

• Computer, phone (headset), printer.

NON-ESSENTIAL FUNCTIONS:

• Assists in other areas of the department as necessary.
• Assists in other areas of the company as necessary.

Job Duties/Essential Functions:

• Monitors GDS and internal system queue management.
• Interprets air terms and conditions, fare rules, and monitors ticketing deadlines.
• Services all ticketing requests and requirements such as airline schedule changes and other projects as assigned.
• Provides call center reservation agents with assistance and supports via Air Help Desk phone line.
• Provides all forms of assistance and problem-solving regarding air travel.
• Processes and issues airline tickets.
• Serves as liaison with Airline Partners via calls and emails.
• Regular and reliable workplace attendance at your assigned location