Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they’re chances to grow, do what you love and build a career with us!
Job Description

OPERATIONS

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to:
• Shipments Per Desk (SPD)
• Revenue Per Desk (RPD)
• Expense Per Desk (EPD)
• Revenue Per Shipment (RPS)
• Revenue to Expense ratio
• Excel measurements
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:
• Daily Status Exception Report - STAT1 (Daily)
• Shipment Transit Log Report - TRNRPT (Daily)
• Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway)
• Shipment Summary Report - SHSUM (monthly)
• Revenue Report - REVRPT (monthly or more frequent as needed)
• Route Activity Report - RARRPT (monthly or more frequent as needed)
• Aged Warehouse Status Report - STAT3 (at least weekly)
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

PEOPLE

• Identify, develop, and mentor your No. 2
• Review and participate to staff appraisals timely, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Ensure and assist supervisors and key staff with goal setting and monitoring
• Conduct regular interviews with potential new personnel
• Plan for and hold effective monthly department meetings with team
• Review department goals and business plan periodically with staff to ensure buy-in and accountability
• Meet company standards of 52 hours training per year, including as needed management/leadership training

QUALIFICATIONS

• 4 years of industry specific qualification (country specific)
• Proven leadership attitude and background
• Graduate of Iata/Fiata Introductory Course (preferred)
• Strong market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Proven negotiation skills
• Good computer skills (Excel, Word)