WorldVia seeks a highly experienced Customer Care Air Ticketing Agent to join our Air Services team. As an Air Ticketing Agent, you will an integral part of our continued growth by supporting our members with airline ticketing needs. Your expertise in customer service, airline ticketing, fare rules, and industry regulations will be essential in this role.

REQUIREMENTS

• 3-5 years travel industry systems GDS, Worldspan, Sabre,TRIO, and Agent Air
• Strong customer service and support skills; excellent communication and interpersonal skills
• Experience booking international and domestic travel
• Successfully resolving errors and processing exchanges
• Knowledge of current airline procedures and industry regulations
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented and highly organized
• Ability to work independently and as part of a team
• Proficiency in using a CRM and documenting customer activity

• Assist our members with air transactions in our air booking tool, advising on fare rules and penalties and guiding members through exchanges and schedule changes for bookings
• Provide essential member support and training including online tools and booking hotels and cars
• Handle complex air travel transactions, including exchanges, refunds, and reissues
• Provide expert advice on fare rules, penalties, and schedule changes
• Adhere to company procedures in ticketing PNRs, the utilization of tools, productivity, and accuracy of work
• Monitor, respond to, and resolve support requests via live chat, email, and phone
• Review international itineraries and add commission contracts
• Assist the back office in reconciling any discrepancies on daily reports
• Stay updated on airline procedures and industry regulations