Responsibilities

Product & Strategy

• Develop and execute the airfreight strategy aligned with overall freight forwarding objectives.
• Build competitive service offerings across key trade lanes and industry verticals.
• Identify and develop specialized services (e.g., pharma, perishables, e-commerce, DG).
• Monitor market trends, rates, and capacity to proactively adjust strategy.

Operational Management

• Lead and manage the Airfreight Import & Export teams.
• Ensure smooth end-to-end shipment execution in line with SOPs and service standards.
• Drive operational efficiency, productivity, and quality performance.
• Manage escalations and implement corrective actions where required.

Carrier & Supplier Management

• Develop and maintain strong relationships with airlines, GSAs, and partners.
• Negotiate competitive rates, contracts, and capacity agreements.
• Secure space allocation, especially during peak seasons.
• Monitor carrier performance and ensure service reliability.

Commercial & Financial Performance

• Own airfreight P&L, including revenue, GP, and cost control.
• Develop pricing strategies and maintain rate structures.
• Support RFQs, tenders, and key customer solutions.
• Drive yield improvement and profitability across shipments.

Sales Support & Business Growth

• Partner with sales teams to grow volumes and strategic accounts.
• Provide pricing guidance, market insights, and solution design.
• Support customer acquisition and retention efforts.

Cross-Functional Collaboration

• Work closely with Ocean Freight and Customs Brokerage teams to ensure integrated service delivery.
• Ensure alignment across departments for seamless customer experience.
• Contribute to overall freight forwarding performance and growth.

Performance & Reporting

• Monitor OKRs including volume, revenue, margins, and service levels.
• Provide regular reports and forecasts to the Head of Freight Forwarding.
• Analyze trade lane performance and drive continuous improvement.

Qualifications

• 6–10 years of experience in airfreight within a freight forwarding environment.
• Proven experience handling both operations and commercial/product responsibilities.
• Strong background in airline negotiations, pricing, and trade lane management.
• Experience managing airfreight import/export teams.

Required Skills

• Strong leadership and team management skills.
• Commercial acumen with P&L ownership mindset.
• Excellent negotiation and stakeholder management capability.
• Deep understanding of airfreight operations and global market dynamics.
• Ability to balance operational execution with strategic growth.
• Strong analytical and problem-solving skills.