•  Progressed from Airport Services Agent to Officer level over 12 years of front-line passenger operations, including self-service kiosk support, document verification and boarding pass issuance.

•  Rebooked and supported passengers through flight disruptions and cancellations, and processed baggage handling and fee calculations.

•  Assisted unaccompanied minors, VIP passengers and passengers requiring wheelchair support through arrival, check-in, Customs and Immigration.

•  Operated air-bridge systems, scanners and airline-specific software while maintaining safety and security documentation standards.

•  Progressed from Airport Services Agent to Officer level over 12 years of front-line passenger operations, including self-service kiosk support, document verification and boarding pass issuance.

•  Rebooked and supported passengers through flight disruptions and cancellations, and processed baggage handling and fee calculations.

•  Assisted unaccompanied minors, VIP passengers and passengers requiring wheelchair support through arrival, check-in, Customs and Immigration.

•  Operated air-bridge systems, scanners and airline-specific software while maintaining safety and security documentation standards.