The Operations Manager is responsible for executing the strategic and operational plan for his/her airport base through strong leadership. The position will focus on safety, developing our people, delivering a consistent experience while aggressively managing costs within their control.

Key Responsibilities

• Develop and implement safety plan for base
• Actively participates in the Safety Management System (SMS)
• Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
• Meeting or exceeding manpower targets at each base (measured and reported on a weekly basis to the Regional Manager).
• Hold station staff accountable for meeting or exceeding all safety, financial, and operational objectives
• Develop base specific plan 3 and 6 months in advance for approval by the Regional Manager. Plans will include safety, manpower requirements, training, seasonal operational changes, and schedule changes.
• Assess and develop leads to maximize potential (succession planning)
• Develop relationships with key customer contact within base

General Duties
The Operations Manager’s daily responsibilities involve supervision, scheduling and training of our people; ensuring they are adhering to Standard Operating Procedures with regard to Service Level Agreements and Health and Safety requirements. The Operations Manager must also seek to understand each customer’s needs and strive to exceed their expectations on a daily basis.

Safety, Supervision, and Staffing

• Establish and communicate station goals and results to our people; maintain an ongoing open relationship with frontline people through direct contact and interaction.
• Understand Strategic Aviation’s manpower methodology, planning, sked plan and systems. Work with Regional Manager and HR to determine staffing levels and operational requirements are concurrent, paying particular attention to seasonal needs while keeping unproductive labour costs and overtime to a minimum.
• Assist in interviewing and recommending the selection of employees based on job requirements with HR; complete and submit all required documentation in a timely manner.
• Coordinate all training requirements/re-certifications to ensure audit compliance with Corporate Trainer.
• Coordination and oversight of aircraft turnaround activities
• Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
• Responsible for the safety and security of all employees Relationships
• Regional Manager
• Weekly communication (email/report) with operational updates, staffing requirements, training needs etc.
• Weekly communication to ensure Safe Operating Procedures (SOP’s) are implemented and enforced, and corrective action taken against behavior that is violating SOP’s and/or Company policy, including timely Intelex reporting.
• Ongoing communication for process issues and/or ideas.
• LEAD / GSA’s
• Daily communication with LEAD GSA on operational, manpower and safety issues.
• Daily and weekly communications with GSAs providing feedback on safety, operational performance, training needs and company information/updates.
• Maintenance
• Provide weekly GSE reports to Regional Manager including serviceable and unserviceable equipment.
• Coordinate repairs of equipment with onsite Mechanic.
• Coordinate seasonal maintenance on all equipment.
• Airport Authority/Airline Customers/Security
• Daily, weekly and monthly communication with Airline representatives on operational issues and performance.
• Weekly communication with AA, Security, Airlines key personnel, and other ground handler leadership to work collaboratively and build relationships.
• Ensure that SA is properly represented on all key Airport Committees and Airport related functions.

Health and Safety / Incident Reporting

• Complete and submit applicable WCB accident/injury/illness reports within specified time limits.
• Ensure all incidents are reported to Director of Operations via Intelex within specified time limits.
• Ensure all incidents are reported/communicated to the airline customer in a timely manner, in their preferred format.
• Complete weekly safety audits of the operation.
• Develop a yearly safety plan with your leadership including Emergency Response, Audits etc.
• Coordinate and oversee the Health & Safety Committee.
• Consistently promote and support a safe work environment.

Fiscal Responsibilities / Administrative

• Fiscal responsibility of Service Level Agreements (SLA’s) related to operational performance.
• Daily input of Daily Flight Record (DFR) data – timeliness and accuracy are critical.
• Daily review of Mitrefinch, validating the hours against manpower schedule, carefully managing overtime and maintaining manpower levels within 2% of targets
• Daily review of fuel, GSE inspection and deice logs to ensure accuracy and timeliness. Deice logs need to be validated with glycol usage to ensure we can account for 100% of glycol.
• Monitor base costs, expenditures and budget variances monthly to maintain base within 2% of targets.
• Look for new opportunities at your base – additional ground handling, airport authority opportunities.
• Expense accounts are accurately submitted and approved by Regional Manager within 7 days of month end

Qualifications

• 5 years airline operational experience preferred
• Minimum 2 years business leadership experience
• Proven track record in:
• Managing an operational budget
• Leading a team to deliver superior customer service to a variety of customers
• Developing effective leadership teams
• Effecting change through influence; lead by example
• Proficient in PC based applications; Microsoft Outlook, Word, Excel and Access
• Knowledge of company SOP’s, policies and Safety Management Program
• Demonstrated knowledge of safety in the workplace; including safety requirements and reporting methods as per Provincial and Federal Labour Standards

Core Competencies

• Exceptional communication skills with individuals at all levels of the organization, both oral and written
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
• Above average organizational, time management and prioritizing skills
• Comfortable presenting materials and reports to next 2 levels
• High level of personal integrity
• Strong work ethic and positive team attitude
• Willingness to work weekends and evenings as required, and be on-call 24/7
• Ability to:
• Interpret and implement company policies and procedures
• Motivate Lead Ground Service Agents and other staff to meet associated goals as required for effective safe day to day operations
• Deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Work co-operatively between key management personnel and co-workers to achieve company goals and maintain operations
• Prepare for and respond to unforeseen changes/challenges related to safety and operations performance as it pertains to date to day operations
• Successfully multitask and handle changing priorities
• Work well under pressure and meet set deadlines
• Consistently demonstrate a safety focused mindset

Key Responsibilities

• Develop and implement safety plan for base
• Actively participates in the Safety Management System (SMS)
• Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
• Meeting or exceeding manpower targets at each base (measured and reported on a weekly basis to the Regional Manager).
• Hold station staff accountable for meeting or exceeding all safety, financial, and operational objectives
• Develop base specific plan 3 and 6 months in advance for approval by the Regional Manager. Plans will include safety, manpower requirements, training, seasonal operational changes, and schedule changes.
• Assess and develop leads to maximize potential (succession planning)
• Develop relationships with key customer contact within bas

Fiscal Responsibilities / Administrative

• Fiscal responsibility of Service Level Agreements (SLA’s) related to operational performance.
• Daily input of Daily Flight Record (DFR) data – timeliness and accuracy are critical.
• Daily review of Mitrefinch, validating the hours against manpower schedule, carefully managing overtime and maintaining manpower levels within 2% of targets
• Daily review of fuel, GSE inspection and deice logs to ensure accuracy and timeliness. Deice logs need to be validated with glycol usage to ensure we can account for 100% of glycol.
• Monitor base costs, expenditures and budget variances monthly to maintain base within 2% of targets.
• Look for new opportunities at your base – additional ground handling, airport authority opportunities.
• Expense accounts are accurately submitted and approved by Regional Manager within 7 days of month en