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Airline Passenger Services Agent at Hawthorne Global Aviati
Avoca, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

18.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Passenger Check-in, Fare Reconstruction, Baggage Handling, Security Compliance, ADA Compliance, Communication, Conflict Resolution, Electronic Gate Reader Operation

Industry

Description
Primary Responsibilities: * Check-in passengers by reviewing the customer’s information to determine destination, flight number, date of departure, documents needed, etc. This includes awareness of security requirements for all passenger types * Reconstruct fares and itineraries when changes are requested by customer or are necessary due to operational reasons * Place appropriate bag tag on customer’s bag(s) * Read city destination code on electronic or paper ticket * Check-in passengers at arrival/departure gate by reviewing the customer’s information to determine destination, flight number, date of departure, etc… * Check oversized items to the customer’s destination. May involve moving items to a conveyor or other location for pick-up and loading * Provide essential and mandatory announcements to passengers * Operate Electronic Gate Readers (EGRs) during boarding * Ensure compliance around security, ADA and procedural guidelines * Positively handle off-schedule operations caused by inclement weather or mechanical malfunctions while positively influencing a favorable impression of the airline and communicating effectively with passengers  Qualifications: * High school diploma or equivalent * Customer service experience * Valid driver’s license * Stable job history  Physical requirements: * Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions. * May be required to work overtime, nights, weekends. Position requires all shifts, weekends, and holidays
Responsibilities
Responsible for checking in passengers, managing baggage, and coordinating boarding processes at arrival and departure gates. Ensures compliance with security and ADA guidelines while handling off-schedule operations effectively.