Airline PT Passenger Service Agent at TREGO DUGAN AVIATION OF GRAND ISLAND INC

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

18.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Baggage Checking, Ticket Processing, Time Constraints, Safety Enforcement, Security Measures, Physical Fitness, Aircraft Cleaning, Wheelchair Assistance, Baggage Monitoring, Information Provision, Handling Denied Boarding, Regulatory Compliance

Industry

Airlines and Aviation

Description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. Customer Service Agent General Purpose of Job: This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. Essential Duties and Responsibilities: * Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats * Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements * Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate * Ensures FAA, Airline, and airport regulations are followed * Enforces safety/security measures and protects sensitive zones * Assists Customers with special needs, i.e., Customers who need assistance in boarding * Brings Wheelchair passengers from ticket counter to gates and gates to baggage service * Excellent communication skills * Able to read and write English; bilingual skills a plus * Ability to work efficiently under time constraints * Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays * Must be well groomed and physically fit * Completely clean and search an aircraft * Other duties as assigned * Must pass a ten (10) year background check and pre-employment drug test * Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 * Able to attend required training Job Type: Part-time Salary: $18 per hour Benefits: * Paid time off Schedule: * Day shift * Evening shift * Holidays * Night shift * Weekend availability License/Certification: * Driver's License (Required)

Responsibilities

This position is primarily responsible for providing comprehensive customer service, which includes processing tickets, checking baggage, and promptly handling customer inquiries regarding flight information and procedures. Additional duties involve ramp activities, aircraft cleaning, operations support, and providing wheelchair assistance as required.