REQUIREMENTS

• NVQ level 3 or above or equivalent degree
• Proficiency in English, inclusive listening, speaking, reading and writing skills. Additional language skills such as Mandarin would be an advantage
• Computer literate including Word, Excel, PowerPoint and Outlook is a must
• Any working experience in sales or customer service in travel industry environment will be preferable
• Solid communication and interpersonal skills
• Basic understanding of sales principles and customer service practices
• A high degree of organisational skills to cope with a high-demand workload
• Basic administration skills
• Friendly, helpful, confident and engaging personality
• Ability to work under pressure in a fast-paced commercial environment.

ABOUT US

Air China Limited, commonly known as “Air China” and officially established in Beijing is the flagship carrier of the PRC.As a prominent member of the world’s largest airline alliance, Star Alliance, Air China holds a leading position in domestic and international air transportation.
As of June 30, 2023, Air China (including its holding company) had a total of 902 aircraft of various types, mainly Boeing and Airbus, with an average age of 9.05 years, and further expanded its services to more than 1,200 destinations in more than 180 countries (regions) through cooperation with airlines that are members of the Star Alliance.

Benefits:

• Employee discount ticket

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Education:

• Certificate of Higher Education (preferred)

Work Location: In person, Chiswick Tower, London (Gunnersbury Station), W4 4AN
Job Type: Full-time
Pay: From £26,280.00 per year

Benefits:

• Company pension
• Free or subsidised travel
• Free parking

Education:

• Certificate of Higher Education (required)

Experience:

• Sales : 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

MAIN PURPOSE AND OBJECTIVE OF THE ROLE

Not only to build relationships with the internal sales team within Air China UK and with H/O sales issues related departments, but also with the external clients and suppliers, ensuring they receive fully sales support and advice in an efficient and productive way in order to improve the efficiency of the overall sales team.

KEY RESPONSIBILITIES

• Collecting local airline industry market information for market analysis
• Regular monitoring of the competitive airlines’ prices and sales measures
• Liaison with the concerned parties at Air China UK, EU headquarter and H/O departments in order to accelerate internal communication and approval
• Deal with queries from customers to maintain and improve customer service quality
• Deal with queries from other colleagues in order to promote effective communication within the sales team
• Other work assigned by Line Manager or Sales Manager