·        Managed ticketing, reservations, and fare processing for Air India passengers, contributing to a 15% increase in booking revenue.

·        Resolved passenger booking and service issues efficiently, improving customer satisfaction by 20%.

·        Streamlined ticketing and booking workflows, cutting processing errors by 10% and improving turnaround time.

·        Maintained accurate passenger databases and managed high-volume bookings, EMD issuance, and reservation-change enquiries.

·        Ensured full compliance with aviation safety and dangerous goods regulations (DGR CAT 9, Safety Management Systems) across daily ground operations.

Coordinated across internal and external stakeholders to maintain seamless communication for passenger service delivery

...