The Dispatch Agent serves as the central point of contact for all base catering operations. This role is responsible for planning, coordinating, and overseeing day-to-day dispatch functions, ensuring operational efficiency and regulatory compliance. The Dispatcher collaborates closely with internal departments and airline partners, monitors all flight activities, and maintains effective communication to support seamless catering operations.

Core Competencies

• Exceptional verbal and written communication skills at all levels of the organization
• Ability to work both independently and as part of a team
• Strong problem-solving, analytical, and critical thinking skills
• Excellent attention to detail and organizational abilities
• Proven time management and prioritization skills under pressure
• Ability to remain calm and productive in fast-paced, high-pressure environments
• Demonstrated leadership and team motivation skills
• Professional demeanor with strong interpersonal tact and diplomacy
• Commitment to safety-focused operations and proactive response to operational changes
• Comfortable presenting updates and reports to senior leadership
• Familiarity with implementing and enforcing company policies and procedures

Key Responsibilities

• Serve as the main point of contact for all inbound/outbound flight-related operational issues
• Conduct daily pre-shift huddles with on-duty team members
• Understand and support both Warehouse and Transport operations
• Review and respond to prior shift communications and outstanding tasks
• Track and report team attendance, lateness, early departures, and absences
• Update flight blocks with real-time data (timings, aircraft gates, tow times, etc.)
• Report incomplete or missed services with reasons and escalate as needed
• Ensure team members are taking and returning from breaks on schedule
• Maintain consistent communication with team members, airline crews, and ground staff
• Assign trucks, drivers, and shift schedules to upcoming flight blocks; escalate discrepancies
• Ensure all blocks for current and following days are complete and appropriately staffed
• Communicate operational deviations to airline partners immediately as they occur
• Perform end-of-shift inspections for truck cleanliness, fueling, and shutdown procedures
• Ensure downtime is effectively utilized for staging, cleaning, and preparation
• Support bulk and ice build-up tasks as needed
• Accurately update GPET for each flight serviced, including extra charges and service notes
• Verify completion and uploading of security declarations and carrier checklists
• Ensure driver logs are completed accurately, including maintenance concerns
• Cross-train in various warehouse operational functions

Qualifications

• 1–3 years of administrative, dispatching, or coordination experience (aviation or logistics preferred)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Minimum 18 years of age
• Valid Canadian driver’s license
• Ability to legally work in Canada on a permanent basis
• Clear criminal background check
• Must obtain applicable airport security clearances and vehicle operator permits
• Ability to regularly lift, push, or pull up to 70 lbs
• Flexible schedule with availability to work nights, weekends, holidays, and be on call
• Successful completion of all required airline and company training/certifications

• Serve as the main point of contact for all inbound/outbound flight-related operational issues
• Conduct daily pre-shift huddles with on-duty team members
• Understand and support both Warehouse and Transport operations
• Review and respond to prior shift communications and outstanding tasks
• Track and report team attendance, lateness, early departures, and absences
• Update flight blocks with real-time data (timings, aircraft gates, tow times, etc.)
• Report incomplete or missed services with reasons and escalate as needed
• Ensure team members are taking and returning from breaks on schedule
• Maintain consistent communication with team members, airline crews, and ground staff
• Assign trucks, drivers, and shift schedules to upcoming flight blocks; escalate discrepancies
• Ensure all blocks for current and following days are complete and appropriately staffed
• Communicate operational deviations to airline partners immediately as they occur
• Perform end-of-shift inspections for truck cleanliness, fueling, and shutdown procedures
• Ensure downtime is effectively utilized for staging, cleaning, and preparation
• Support bulk and ice build-up tasks as needed
• Accurately update GPET for each flight serviced, including extra charges and service notes
• Verify completion and uploading of security declarations and carrier checklists
• Ensure driver logs are completed accurately, including maintenance concerns
• Cross-train in various warehouse operational function