Position: Airport Concierge Agent (LCY)
Location: London City Airport
Effective Date: ASAP
Contract Type: Zero Hours (subject to operational demands)
Reporting to: Shift Coordinator ____________________________
To carry out meet & assist services under the brand of Airport Concierge for DiamondAir International Ltd. You will be required to assist a variety of passengers (from VIPs to Unaccompanied Minors) departing and/or arriving at London City Airport.

POSITION REQUIREMENTS:

· Excellent written and verbal communication skills;
· Ability to effectively follow policies & procedures;
· Effective time-management, organisation, planning and self-management
· Self-motivated, attention-to-detail, problem-solving/initiative, eager to learn and develop;
· Must be extremely reliable, punctual and flexible , able to cover early and late shifts;
· Candidates are subject to a 5 year full referencing check and a criminal record check in order to successfully obtain a full ID Pass.
· Ideally living in close proximity to London City Airport and/or capable of accessing public transport links to/from the airport across the operational day, subject to demand.

EXPERIENCE:

A minimum of 2 years customer service experience, preferably in travel, or in an appropriate customer service environment.
Job Type: Zero hours contract
Pay: £11.96-£12.60 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Flexitime
• Health & wellbeing programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Customer Service: 2 years (required)

Work Location: In perso

· To ensure all Airport Concierge services are carried out with maximum efficiency and in line with company protocols & Client service level agreements;
· To demonstrate discretion and professionalism when assisting high profile Clients and representing the Airport Concierge brand;
· To develop and build strong networks and maintain effective working relationships with airline & airport stakeholders. This includes exercising a high degree of negotiation skills in order to maximise stakeholder cooperation in order to accede to our customer requirements.
· To work within the parameters of the working standards SLA for Airport Agents and to consistently deliver excellent customer service at all times;
· To deal with disruption and irregularities with confidence and composure;
· To ensure you have in-depth knowledge of the airport environment and product knowledge;
· To ensure company & client information remains strictly confidential;
· To ensure company presentation standards are adhered to at all times;
· To trouble-shoot and assist in resolving issues which may occur during services;
· To ensure all flight reports are completed and submitted accurately & efficiently;
· To escalate any foreseeable service issues to your Co-Ordinator at the earliest opportunity.
· Above duties performed while remaining compliant with the company’s policies and guidelines