PHYSICAL REQUIREMENTS:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to customer incidents and service requests assigned by the Global Service Desk / Line Manager. Troubleshoot and resolve within SLA. Airline host and connectivity issues.
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk as required. Updating call details in a timely manner.
• Escalate any issues relating to incident resolution in a timely manner to ensure that customer SLAs can still be met.
• Identify any spares required and advise the Global Service Desk / line manager accordingly to ensure that the customer incident can be updated.
• Carry out regular “floor-walking” and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
• Mentor and train all Airport Technicians within your team.
• This role will be working 04:00-12:30 / 12:30-21:00