Airport Facilitator at Candidate Experience Site - Department of Internal Affairs

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

101349.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Discretion, Professionalism, Cultural Sensitivity, Logistics Management, Customer Service, Aviation Experience, Microsoft Office, Adaptability, Flexibility, Pacific Cultures Experience

Industry

Government Relations Services

Description

Type: Fixed term (until 26 June 2026) Hours: Full time Location: Auckland Business Group: Ministerial Services Branch: Partnerships and Commissions Salary: $81,441 - $101,349 Auckland International Airport | Airside Lounge-Based Office Rostered 5 days per week | 24/7 operation | Shift work required The Visits and Ceremonial Office (VCO), Department of Internal Affairs is seeking a professional and organised individual for a fixed-term role as an Airport Facilitator, based at Auckland International Airport. About the Role: As an Airport Facilitator, you’ll assist and manage the international arrivals and departures of: Guests of Government visits Pacific Island Leaders Government Ministers You’ll be based airside in a secure lounge environment, working closely with airport stakeholders to ensure VIP visitors experience a seamless and respectful transition through the airport. This role requires a high degree of independent work. As part of your role, you will also support specific VCO projects as required. What We’re Looking For: Strong interpersonal and communication skills A high level of discretion, professionalism, and cultural sensitivity Ability to stay calm under pressure and manage logistics efficiently Previous experience in aviation, customer service, airport employ, or official/VIP facilitation is an advantage Strong computer literacy with familiarity with Microsoft Office Adaptability and flexibility to handle changing priorities and environments Experience with Pacific cultures, values, languages, and ways of working is preferred Fixed-term contract – 26 June 2026 Rostered 5 days per week (not necessarily Monday–Friday) 24/7 operational environment – shift work including nights, weekends, and public holidays Full training provided Location: Auckland International Airport (airside office) If successful you must be willing to undergo a security check Why Join Us? This is a rare opportunity to contribute to New Zealand’s official diplomatic presence. You’ll be part of a small, high-performing team that plays a key role in supporting international relationships and national events. Applications close: 5pm, 28 September 2025. For more information please contact: Vicki Abraham; vicki.abraham@dia.govt.nz Job description: To review the full job description, please click here.

Responsibilities

As an Airport Facilitator, you will assist and manage the international arrivals and departures of VIP visitors, ensuring a seamless transition through the airport. You will also support specific Visits and Ceremonial Office projects as required.