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Airport IT Field Support Technician at Essintial Enterprise Solutions

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

23.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Field Support, Customer Service, SLA Management, Hardware Installation, Equipment Repair, LAN, WAN, PC Support, Printer Support, Background Investigation, Safety Procedures, Anti-Static Precautions

Industry

IT Services and IT Consulting

Description

Description This is a full-time position located at an airport, the key responsibilities of which are to provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs). Functions & Responsibilities:? Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services? Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk? Maintain the highest level of customer service? Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA? Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group #EES25 Requirements Skills / Qualifications ? Must have dealt directly with external customers delivering to SLAs? Must be familiar with hardware install and repairs? Flexibility to adapt to changing needs of customers and contracts supported? Maintain a calm and professional demeanor at all times? Familiarity with safety procedures and anti-static precautions.? Professional appearance, attitude and ethical behavior required. ? MUST be able to pass a stringent background investigation and fingerprint check (Employment in this position is dependent upon the ability to pass these background checks)Minimum Education Requirements / Certification :? Minimum 2 years of experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment

Responsibilities

The primary role involves providing field operations support to internal and external customers, ensuring the correct functioning and maintenance of all IT equipment and services according to Service Level Agreements (SLAs). This includes acting as the customer single point of contact (SPOC), coordinating interventions, maintaining high customer service levels, and performing local repairs.