TROLLEY OPERATIONS

• Monitor the supply and demand of trolleys using the associated systems.
• Perform routine checks as stipulated in the SOP.
• Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.
• Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations.
• Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.

CORE RESPONSIBILITIES:

• Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs.Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.
• Coordinate and support overall, trolley, taxi and porter operations.
• Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.
• Provide ad hoc administrative support to Duty Ops Manager when required.
• Alert the respective duty Supervisor on key event of the day.
• Perform any other duties assigned by management.

Periodic Duties:

• Generate service utilization reports
• Cover Operations Supervisor’s duties as assigned.
• Cover Duty Manager’s duties in their absence for coordination.
• Undertake ad hoc quality/operations improvement projects/tasks as assigne