Your Role & Responsibilities:

• ​When a significant flight disruption occurs (e.g., delays exceeding 3 hours), our operations team will contact you with all the details.

• ​Respond on Short Notice: Travel to the Frankfurt Airport arrivals area when notified.

• ​Inform Passengers: Distribute informational flyers to passengers of the affected flight and explain how FlightHelp can assist them.

• ​Be a Reassuring Presence: Communicate with passengers in a friendly, calm, and professional manner.

• (Note: No airport security clearance is required for this role).