Airport Services Agent - HEL at Qatar Airways

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Computer Literacy, Interpersonal Skills, Team Orientation, Passenger Handling, Airport Operations, Supervision

Industry

Airlines and Aviation

Description

Description We are currently recruiting for Airport Services Agent in Helsinki, Finland. As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards. Specific accountabilities include: • Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers • Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates • Assisting the Duty Officer in handling company materials and records • Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers • Ensuring passengers are assisted smoothly through airport facilities • Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit • Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained • Organizing check-in counters and coordinating documentation issues Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications The successful candidate will have: • Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute. • Excellent communication skills with fluency in English language. Finnish is desirable but not essential. • High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment. • High level of computer literacy • Excellent customer focus and service delivery. • Good interpersonal skills and strong team orientation You must have the legal rights to live and work in the EU to be considered for this role. How to apply If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application. Please ensure your CV is uploaded in English.

Responsibilities

Provide five-star customer service at the airport terminal, including passenger escorting and check-in coordination. Supervise ground handling agents to ensure adherence to safety policies and service quality standards.