Airport Services Agent - Shanghai, China at Qatar Airways - Iraq

Pudong, , -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Check-in, Boarding Gate, Ramp Operations, Cargo Handling, Lounge Management, Passenger Supervision, Entry Requirement Checking, Aircraft Turnaround Coordination, Baggage Handling, Safety Compliance, Security Standards, On Time Performance, Weight and Balance, Dangerous Goods Regulations

Industry

Airlines and Aviation

Description

About the role We are recruiting for an Airport Services Agent based in Shanghai, China. In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company. Role Accountabilities: Delivering the highest level of Customer Service at all customer touch points Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge. Supervising service partners’ activities for the smooth acceptance of passengers. Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc Checking entry requirements (visas, residence permits) are met Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround Handling of company mail Performing pre- and post-flight administration duties Handling baggage claims Ensuring compliance with QR Safety and Security requirements. On Time Performance Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible To be successful in this role you will need: High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment. Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required. Ability to work shifts, including weekends, is essential. You must also have the right to live and work in China to be considered for this role. About Qatar Airways Group: Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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Responsibilities

The agent will deliver excellent customer service at all airport touchpoints, liaising constantly with check-in, boarding, ramp, cargo, and lounge teams to ensure smooth passenger acceptance and turnaround coordination. Key duties include handling passenger claims, checking entry requirements, and strictly adhering to company safety and security standards.