Airport Services Duty Supervisor-Nairobi, Kenya at Qatar Airways - Iraq

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Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Flight Handling, Customer Service, On-time Performance, Team Supervision, Crisis Management, Resource Allocation, Communication, Operational Coordination, Passenger Support, Flight Disruption Management, Ground Operations, Baggage Services, Dangerous Goods Regulations, Weight and Balance, Amadeus Reservations, Ticketing

Industry

Airlines and Aviation

Description

We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Nairobi, Kenya as Airport Services Duty Supervisor. Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative. Accountabilities Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met. Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance. Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance. Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period. Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift. Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit. Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. Bachelors Degree or equivalent Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets) 5 years of job-related experience required About Qatar Airways Group: Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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Responsibilities

Supervise and control flight-handling activities to ensure high service standards and customer satisfaction. Facilitate ramp handling activities and ensure on-time performance by coordinating with various airport departments.