Progressed from Airport Services Agent to Officer level over 12 years of front-line passenger operations, including self-service kiosk support, document verification and boarding pass issuance.
Rebooked and supported passengers through flight disruptions and cancellations, and processed baggage handling and fee calculations.
Assisted unaccompanied minors, VIP passengers and passengers requiring wheelchair support through arrival, check-in, Customs and Immigration.
Operated air-bridge systems, scanners and airline-specific software while maintaining safety and security documentation standards.
Responsibilities
Progressed from Airport Services Agent to Officer level over 12 years of front-line passenger operations, including self-service kiosk support, document verification and boarding pass issuance.
Rebooked and supported passengers through flight disruptions and cancellations, and processed baggage handling and fee calculations.
Assisted unaccompanied minors, VIP passengers and passengers requiring wheelchair support through arrival, check-in, Customs and Immigration.
Operated air-bridge systems, scanners and airline-specific software while maintaining safety and security documentation standards.
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