QUALIFICATIONS AND COMPETENCIES

• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Able to work in a manual environment and lift up to 32kg throughout a shift if required.
• Able to work as part of a team in a challenging environment
• Previous experience working in an aviation environment is desired
• Experience of leading teams
• Excellent organisational and planning skills
• Excellent oral and written communication skills
• Proficient in Microsoft Office
• A full driving licence

The following responsibilities are associated with this job role:

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to ensure rosters meet customer and operational requirements
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
• Maintain up-to-date manuals and documentation as required
• Build and maintain relationships with customers and Airport Authorities
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
• Ensure compliance with Swissports SOPs and policies
• Ensure maximum efficiency in the operation of inbound and outbound flights
• Resolve conflict and irregularities and take appropriate action
• Responsible for maintenance of assigned equipment and materials
• Contribute/assist with local emergency plans
• Other duties as assigned

Qualifications: