REQUIRED QUALIFICATIONS

• Degree in (Business) Informatics or equivalent qualification.
• Several years of experience in operating, implementing, and configuring ServiceNow.
• Deep expertise in ServiceNow ITSM and ideally Service Portfolio Management (SPM).
• Proven experience in decommissioning/migration projects (process/data migration, legacy system retirement).
• Relevant ServiceNow certifications (e.g., Certified Implementation Specialist ITSM/SPM).
• ITIL certification (minimum ITIL 4 Foundation, ideally Managing Professional).
• Experience leading or coordinating ServiceNow implementations, including rollout management.
• Familiarity with Process Mining tools (e.g., Celonis) and JIRA is a plus.
• Proficiency in KPIs, dashboards, and reporting within ServiceNow.
• Strong analytical and conceptual skills with a structured approach to work.
  by ABAKUS IT-SOLUTIONS
  Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
  Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
  In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
  A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
  Even though most of our positions require at least 3 years of experience, some are open to new starters.
  ABAKUS IT-SOLUTIONS works either in its premises or in our customer’s one, remote activities are sometime possible.

• Enhance, implement, and configure ServiceNow for decommissioning and migration projects.
• Advise on the retirement of legacy systems and migration of processes/data to ServiceNow.
• Analyze existing IT environments, gather requirements, and translate them into technical user stories.
• Design, optimize, and standardize end-to-end processes in alignment with ITIL within the ServiceNow ecosystem.
• Ensure compliance and security during system retirements and migrations.
• Develop and maintain dashboards and reports in ServiceNow to monitor project progress.
• Conduct maturity assessments and identify improvement opportunities in ServiceNow and related processes.
• Train and coach internal staff on ServiceNow functionalities related to migration and decommissioning.
• Collaborate closely with IT architecture, infrastructure, operations, and external partners.
• Facilitate workshops for requirements gathering, process definition, and decision-making.