JOB DESCRIPTION:

As part of a technical supervision team, you will be trained and supported to monitor alerts across UNIX/Linux infrastructures. You will assist in handling incidents reported through the ServiceNow ticketing system, contributing to their analysis and resolution with guidance from senior team members.

• Respond to monitoring alerts on UNIX/Linux servers (RedHat, Solaris).
• Handle support tickets: perform initial analysis, check logs, and restart services when needed.
• Escalate tickets to relevant teams when necessary.
• Collaborate with developers on basic requests (e.g., restarting web servers, updating configuration files).
• Edit and manage configuration files using UNIX/Linux tools.
• Participate in system monitoring to ensure smooth operations.