LUXEMBOURG, LUXEMBOURG

We are currently seeking a Product Marketing & Customer Success Coordinator to join a dynamic team dedicated to enhancing customer engagement, supporting product launches, and building a strong user community in a collaborative environment. As a Product Marketing & Customer Success Coordinator, you will play a pivotal role in fostering effective communication, driving customer satisfaction, and supporting the growth of our services. You will collaborate with cross-functional teams to implement strategies that ensure customers are well-informed, excited, and continuously satisfied.

REQUIRED QUALIFICATIONS:

• Excellent written and verbal communication skills in English.
• Strong understanding of how to design and implement strategic product/service marketing campaigns and go-to-market plans.
• Experience with customer product enablement initiatives.
• Ability to collaborate effectively across departments and manage multiple initiatives simultaneously.
• Familiarity with market research techniques and tools.
• Experience with community management and customer feedback management.
• Strong attention to detail and ability to work independently to produce high-quality work.
• High degree of customer empathy.

REQUIREMENTS:

• EU Citizenship required.
• Fluency in English (written and spoken) is essential. Additional proficiency in other European languages is a plus.

• Proactively manage customer relationships, ensuring users fully understand and effectively leverage our services.
• Build and maintain active user communities, gathering ongoing feedback to improve customer satisfaction.
• Coordinate communication strategies for new features and product releases.
• Develop clear, consistent, and compelling product messaging, positioning, and value propositions.
• Support user interviews, focus groups, surveys, and qualitative/quantitative research to understand customer needs and identify growth opportunities.
• Ensure customers and internal stakeholders are well-informed and prepared for upcoming product updates and feature rollouts.
• Support go-to-market (GTM) strategies for feature launches, working with cross-functional teams to ensure smooth releases and market readiness.
• Coordinate the creation and distribution of release notes, product announcements, newsletters, and customer communications.
• Organize and facilitate regular customer engagement sessions to drive adoption and loyalty.
• Plan and conduct training and onboarding sessions for customers regarding new product features and major updates.
• Regularly track changes in the product roadmap and ensure documentation is accurate and up-to-date.