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Alarm Monitoring - Core Nodes at Ericsson
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Alarm Monitoring, Network Alarms, Ticket Triage, Incident Management, Problem Management, RAN KPI Analysis, GSM, WCDMA, LTE, 5G NR, Log Analysis, Linux, Unix, Customer Communication, Technical Reporting, Mentoring

Industry

Telecommunications

Description
Monitor network alarms and jeopardy alerts and resolve them within defined SLAs. Perform initial ticket triage for fault requests, produce accurate analysis, and ensure correct L2 escalation where required. Document all ticket activity with clear, actionable notes (access requests, approvals, confirmation timestamps, references). Lead and coordinate emergency bridges, customer calls and governance sessions; escalate to management when appropriate. Prepare and present network performance reports, slides and executive summaries for customer governance meetings. Conduct incident and problem management activities, coordinate with vendors, and support SLA evaluation and complaint resolution. Mentor and guide junior engineers and contribute to a proactive, teamwork-oriented operational culture. Solid knowledge of RAN KPI's for 2G/3G/4G/5G and ability to analyze and act on KPI deviations. Deep understanding of GSM, WCDMA, LTE and 5G NR concepts: traffic, handovers, signaling, call flows and channel behavior. Experience diagnosing cell-site related issues and familiarity with Linux/Unix systems for log analysis and tooling. Proven experience handling customer-facing calls, emergency bridges and preparing technical reports/presentations. Excellent written and verbal communication skills; ability to write clear ticket notes and create customer-ready slides. Degree in Electrical Engineering, Telecommunications Engineering, or equivalent.
Responsibilities
Monitor network alarms and resolve them within defined SLAs. Lead and coordinate emergency bridges and customer calls, while preparing network performance reports for governance meetings.