Alarm Monitoring Dispatcher 9:00PM - 7:30AM TRAINING PROVIDED! at Interface Systems

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

22.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Alarm Monitoring, Multi-tasking, Communication, Customer Service, Data Entry, Video Verification, Dispatching, Problem Solving, Attention to Detail, Teamwork, Technical Support, Time Management, Safety Procedures, Call Center Experience, Microsoft Office, Listening Skills

Industry

Security and Investigations

Description

Overview The position of an Alarm Monitoring Dispatcher monitors alarm signals and takes appropriate action following set guidelines and procedures. The Dispatcher’s response time and accuracy in handling alarm signals is critical to life safety. This position requires the ability to multi-task and react quickly to urgent and critical situations. Meeting Service Agreements between Interface Systems and its customers is a priority. Procedures not handled timely and properly create a risk to a customer’s property or life, as well as a financial and legal liability to the company. What's in it for you? Shift Hours: 12:00AM - 9:00AM Flexible Schedule: We offer 8–10 hour shifts which provides more flexible options on the number of days worked per week. Full benefits on Day 1 of employment to support you from the start 3 weeks paid vacation time and 10 days paid sick time Uncapped employee referral bonuses Customer focused, energetic and engaging work culture working as one team Training is provided! Starting Pay Rate: $22.00 Per Hour (not including shift differential) Location: On-site in office Shift Differential: Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours: For hours worked between Monday – Friday 6:01am 4:59pm, Standard Pay Rate For hours worked between 5:00pm and 9:00pm, +$0.50 per hour For hours worked between 9:01pm and 6:00am, +$1.00 per hour For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour Monthly Performance Bonus: Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $1,000.00 bonus awards each month. Monthly Attendance Bonus: Interface’s Interactive Security Operations Center Coordinators are eligible for a Monthly Attendance Bonus Award in the amount of $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year. Start dates Available: Start your training program with our Day 1 Orientation Class that occurs on a bi-weekly basis. * Please note favorable results on a pre-employment drug screening and background check are required. Responsibilities Frequently monitors signals received in the iSOC, which are communicated from the customer’s alarm system. Frequently places outgoing telephone calls to verify validity of alarm signals. Frequently dispatch appropriate authorities such as police, fire department and medical to customer locations when procedures dictate. Frequently notifies specified individuals via telephone of an alarm or event according to customer-specific instructions. Occasionally answers incoming telephone calls from customers calling to cancel alarms or to inquire about a prior alarm event or status of their account. Occasionally provide assistance to alarm installers, technicians or other authorized individuals calling SOC. Frequently performs basic alarm support such as arming, disarming, and assisting in resetting alarms/ signals. Frequently reviews both live and retrieved video from a customer location to verify alarms. Frequently reviews both live and retrieved video from a customer location to ensure cameras are in working order. Frequently performs routine visual verification of alarm receiving equipment located inside the SOC to ensure proper working order. Comply with all policies stated in the Interface Employee Handbook and Employee Safety Manual. Qualifications High school diploma or GED equivalent. 2 years call center/dispatch, customer service and/or security experience preferred Working knowledge of computer terminals which includes typing and data entry. Working knowledge of Microsoft Office applications. Excellent communication and listening skills. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process. At Interface, we are on a constant journey of innovation and excellence. We hold ourselves to the highest standards – from the way we run our business, to delivering relentless support to our customers, caring for our employees, and giving back to our communities. Put your talent to work with us – love your job. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Responsibilities

The Alarm Monitoring Dispatcher monitors alarm signals and takes appropriate action according to established guidelines. They frequently communicate with customers and dispatch authorities as needed.