Alarm Monitoring Representative at BruntWork

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Alarm Monitoring, Emergency Response, Customer Support, Communication Skills, Technical Support, Attention to Detail, Multitasking, Confidentiality, Calm Under Pressure, Proactive Maintenance, Wellness Checks, Documentation, Remote Monitoring Software, IP Phone Systems, Service Scheduling, Collections Support

Industry

Staffing and Recruiting

Description

This is a remote position. Job Highlights Contract: Independent Contractor Schedule: 11 PM to 7 AM night shift Client Timezone: Bahamas Time (EST) Job Overview Step into a vital role as an Alarm Monitoring Representative where you'll be the guardian of safety during overnight hours. This position offers the unique opportunity to work with advanced alarm monitoring technology while providing essential peace of mind to clients across the Caribbean. You'll be responding to security alerts, conducting wellness checks, and serving as a comprehensive customer support specialist. This remote position combines the excitement of emergency response with the satisfaction of customer service, offering growth potential as the company expands its 24/7 operations. Responsibilities Monitor sophisticated alarm systems and respond immediately to security alerts and triggers Conduct critical safety verification calls to clients when alarms are activated Coordinate emergency escalations with appropriate authorities when situations require intervention Handle proactive system maintenance communications, including battery replacement notifications Manage customer outreach for service scheduling and technical support needs Provide professional collections support through payment reminder calls and service notices Deliver exceptional after-sales support by conducting satisfaction surveys and technical assistance Serve as a comprehensive help center for all client inquiries and system questions Maintain detailed interaction logs and ensure accurate documentation of all client communications Utilize remote monitoring software and IP phone systems with full technical support Requirements Excellent English communication skills for professional phone and email interactions Reliable high-speed internet connection and quiet work environment Customer service or call center experience strongly preferred Ability to work consistently during night shift hours (11 PM to 7 AM) Comfort with technology and ability to learn new software systems quickly Professional demeanor with capability to remain calm during emergency situations Flexibility to occasionally work different shifts for coverage needs Own computer/laptop capable of running monitoring software Strong attention to detail and ability to multitask effectively Commitment to maintaining confidentiality and security protocols Independent Contractor Perks: HMO Coverage for eligible locations Permanent work-from-home Immediate hiring Steady freelance job ZR_29465_JOB

Responsibilities

Monitor alarm systems and respond to security alerts while conducting wellness checks. Provide customer support and maintain detailed logs of client interactions.