Alarm Operator (Days) at Paladin Technologies

Victoria, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

22.5

Posted On

17 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Emergency Response Coordination, Active Listening, Conflict Management, Crisis Management, Verbal Communication, Written Communication, Bilingualism, Microsoft Office, Situational Awareness, Attention To Detail, Dispatching

Industry

IT Services and IT Consulting

Description

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work? Our Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide. SHIFT AVAILABILITIES: Days: Monday - Sunday; 8am - 4pm EST + Weekend availability a must RESPONSIBILITIES: Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment Actively listen to caller to summarize key points of information and enter into computer system Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion. REQUIRED QUALIFICATIONS: Ability to remain calm and provide direction while responding to an emergency situation. Ability to pay attention to detail and be able to follow instructions. Exercise mental flexibility and situational awareness within a team-based environment. Ability to ‘Think on your feet’ and remain calm under pressure Strong verbal and written communication skills. Bilingualism (French & English) spoken & written Ability to use Microsoft based applications. PREFERRED QUALIFICATIONS: Customer service, Dispatch, Hospitality and Outgoing Call Centre experience PACKAGE: Salary Range dependent on experience Extensive Health, Medical and Dental Benefits + our Wellness program RRSP matching contribution Free Parking at Office Ergonomically designed workstations, including standing desks PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate We are also offering a number of incentive programs; they include our ‘Referral Program’ (cash reward) and our ‘Spotlight Club’ (gift card). Hourly Pay Range: $19ph - $22.50ph DOE Company Info; The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch’s role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures’ product lines across its wide range of services, including Bosch products. In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec has significantly expand Bosch’s Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $900M in revenues and 3000 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request. We thank you for your application, however only those selected for an interview will be contacted.

Responsibilities

Coordinate emergency responses for a diverse portfolio of national clients while maintaining professionalism in high-pressure situations. Responsibilities include active listening to callers, data entry into computer systems, and seeking win-win solutions during conflicts.