SUMMARY:

The Crisis Support Team Leader (GB) plays a pivotal role within the Alert:24 team, part of the Crisis Management Division in WTW. This position leads the GB Operations Centre, managing a team of Security Risk Analysts to deliver high-quality crisis support and intelligence services. Key functions of the role include:

• Managing the GB Operations Centre and overseeing support to clients during security incidents or crises (such as kidnap for ransom, active assailant, and political evacuation) to help them resolve and recover from the event.
• Leading a dedicated and experienced team of Security Risk Analysts (SRA) who provide a range of risk insights for external and internal clients and also act as crisis support operators when a client has an issue or incident they need help with.
• Maintaining processes and managing information related to crisis support, ensuring procedures are fit for purpose and adhered to.

Unique to WTW is Alert:24, an in-house security risk and crisis management practice, which includes a 24-hour operations centre function, spread across three hubs – in the UK, US and Australia. We have extensive experience in assisting clients in mitigating the security risks they face whilst supporting them throughout the incident timeline.

THE ROLE:

Team Context
The GB Crisis Support team is one of three teams using a “follow the sun” approach to provide global and uninterrupted support to our clients. As team leader, you will work closely with colleagues globally and will be responsible for ensuring quality and continuity of service. You will report to the Global Head of Crisis Support.
In addition to Crisis Support, the team also proactively support clients with analysis, alerting and report writing using a variety of open sources and purpose-made risk platforms to identify threats, based on client risk profiles. Working closely alongside the Head of Intelligence (HOI), responsible for the delivery of intelligence related tasks, the Team Leader will need to demonstrate wider situational awareness to ensure that the team are appropriately tasked and that their workload is managed efficiently.

The Crisis Support Team Leader (GB) plays a pivotal role within the Alert:24 team, part of the Crisis Management Division in WTW. This position leads the GB Operations Centre, managing a team of Security Risk Analysts to deliver high-quality crisis support and intelligence services. Key functions of the role include:

• Managing the GB Operations Centre and overseeing support to clients during security incidents or crises (such as kidnap for ransom, active assailant, and political evacuation) to help them resolve and recover from the event.
• Leading a dedicated and experienced team of Security Risk Analysts (SRA) who provide a range of risk insights for external and internal clients and also act as crisis support operators when a client has an issue or incident they need help with.
• Maintaining processes and managing information related to crisis support, ensuring procedures are fit for purpose and adhered to