Description:
The Alert Analyst serves as the first line of defense in IT operations, responsible for monitoring and responding to alerts generated by network, infrastructure, and security systems. This role ensures timely identification, escalation, and documentation of events that may impact system performance or security.

EDUCATION AND EXPERIENCE

• Minimum of 1 year of experience in IT or a related field (or equivalent education and training)
• Recognized security certifications a plus: Comptia Security+, ISC2 CC, Comptia Net+
• ITIL certification or demonstrable ITIL experience a plus

• Monitor NOC (infrastructure/network) and SOC (security/threat) alert queues using specialized monitoring and security tools.
• Deploy and maintain RMM and EDR agents, ensuring proper configuration and functionality.
• Triage and assess incoming alerts to determine severity, relevance, and necessary action.
• Perform basic troubleshooting and remediation steps for routine incidents; escalate complex issues according to established protocols.
• Accurately document alert details, actions taken, and escalation steps in the Information Technology Service Management platform (ITSM).
• Communicate clearly and promptly with technical teams and stakeholders regarding urgent or widespread issues.
• Assist with tuning alerting systems to reduce false positives and ensure critical issues are captured.
• Contribute to post-incident reviews and process improvements.
• Stay up to date on evolving cyber threats, network issues, and monitoring best practices
• Assist in the investigation and remediation of security incidents under the guidance of senior analysts, learning best practices for containment and recovery.
• Continuously learn and update your knowledge of centrexIT’s security products, security best practices, threats, and vulnerabilities through training, research, and industry resources.
• Assist with maintaining and improving security processes and procedures by providing feedback and participating in related tasks.
• Other Duties as assigned.