At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity

You will be a primary point of contact and provide proactive communication and education for ALFS sales teams and producers. Provide subject matter expertise and independently manage service requests, exception/accommodations requests, complex situations and elevated service concerns on a broad range of cross functional operational issues. Influence business results through strong relationships, communicating operational changes and gathering customer feedback. Take a collaborative approach to problems to resolve situations ensuring involvement and communication with all partners. You will report into the Relationship Management Senior Manager/ Manager.

• Build and maintain personal connections to solidify relationships with producers, business partners and peers. Participate in team and department projects, and special assignments.
• Demonstrate strong interpersonal skills, effective communications and interactions resulting in a positive impact to the customer experience. Provide customized service for assigned producers and wholesalers. Ensure distribution partners are aware of operational processes and changes.
• Review, research, problem solve and take action by responding to varied and complex service request, accommodations/exceptions and elevated service concerns. Apply extensive and broad knowledge of Allianz’s business by working with multiple departments across the company to ensure problem resolution.
• Influence business results and customer behaviors on a broad range of resolutions by: monitoring trends, identifying opportunities and resolutions; soliciting and gathering customer feedback; providing and recommending improvements and educating producers and distribution partners

You will be a primary point of contact and provide proactive communication and education for ALFS sales teams and producers. Provide subject matter expertise and independently manage service requests, exception/accommodations requests, complex situations and elevated service concerns on a broad range of cross functional operational issues. Influence business results through strong relationships, communicating operational changes and gathering customer feedback. Take a collaborative approach to problems to resolve situations ensuring involvement and communication with all partners. You will report into the Relationship Management Senior Manager/ Manager.

• Build and maintain personal connections to solidify relationships with producers, business partners and peers. Participate in team and department projects, and special assignments.
• Demonstrate strong interpersonal skills, effective communications and interactions resulting in a positive impact to the customer experience. Provide customized service for assigned producers and wholesalers. Ensure distribution partners are aware of operational processes and changes.
• Review, research, problem solve and take action by responding to varied and complex service request, accommodations/exceptions and elevated service concerns. Apply extensive and broad knowledge of Allianz’s business by working with multiple departments across the company to ensure problem resolution.
• Influence business results and customer behaviors on a broad range of resolutions by: monitoring trends, identifying opportunities and resolutions; soliciting and gathering customer feedback; providing and recommending improvements and educating producers and distribution partners.