Overview
An Alignment Technician will be responsible for performing the required mechanical duties in an accurate and timely manner in accordance with all company programs, policies and procedures.
MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Perform all brake, front end and alignment maintenance as well as mechanical work in accordance with all company programs, policies, and procedures
• Train and coach other employees in accordance with all company programs, policies and procedures
• Maintain the orderly flow of customer service assignment to ensure productivity
• Ensure that Big O’s Extra Care Services are extended to all customers
• Properly diagnose and repair of all customers’ vehicles, performing quality control of all shop functions
• Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Assist in the organizing, documenting, and processing of all adjustments and core credits
• Work with store management to ensure the successful accomplishment of budgeted service related quotas
• Ensure that all appropriate information for completed work is given to the counter personnel for inclusion in final invoicing
• Utilize the company outside purchase program to ensure maximum profitability
• Ensure the consistent execution of the vehicle inspection program
• Achieve established service, sales and productivity goals
• Assist management in the orientation and training of all new personnel
• Complete all required training in a timely manner
• Perform other job-related duties as assigned

Job Requirements

• 18 years of age or older
• Minimum of one year of experience as a lube/tire/service technician
• Availability to work holidays, weekends, and after regular business hours as needed
• Reliable transportation to work
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Capability to safely operate automatic and manual transmission vehicles
• Ability to exchange accurate information with customers
• Willingness to work with hazardous materials
• Ability to consistently work in outdoor weather conditions
• Willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors is essential
• Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
• Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
• Legal authorization to work in the United States of America

Preferred Skills

• High school diploma or GED equivalent
• Two years or more of experience in an automotive shop environment
• Appropriate ASE certifications
• Valid driver’s license
• Readiness to work both independently and in a team environment
• Capability to work at a fast pace
• Strong verbal communication skills
• Sales abilities
• Stamina
• Ability to prioritize and plan work activities using time efficiently
• Management of multiple tasks and projects
• Ability to perform detail work with accuracy

GROWTH & DEVELOPMENT

We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company

ABOUT MFA PETROLEUM COMPANY

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.
MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.

Responsibilities

• Perform all brake, front end and alignment maintenance as well as mechanical work in accordance with all company programs, policies, and procedures
• Train and coach other employees in accordance with all company programs, policies and procedures
• Maintain the orderly flow of customer service assignment to ensure productivity
• Ensure that Big O’s Extra Care Services are extended to all customers
• Properly diagnose and repair of all customers’ vehicles, performing quality control of all shop functions
• Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Assist in the organizing, documenting, and processing of all adjustments and core credits
• Work with store management to ensure the successful accomplishment of budgeted service related quotas
• Ensure that all appropriate information for completed work is given to the counter personnel for inclusion in final invoicing
• Utilize the company outside purchase program to ensure maximum profitability
• Ensure the consistent execution of the vehicle inspection program
• Achieve established service, sales and productivity goals
• Assist management in the orientation and training of all new personnel
• Complete all required training in a timely manner
• Perform other job-related duties as assigne

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

• Put Customers First
• Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
• Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
• Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
• Be Tenacious
• Give Your Best – Always give your best effort and seek to improve every day.
• Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
• Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
• Lead by Example
• Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
• Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
• Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team