Alliance Partnership Operations Manager - Cloud (Key OEM partner) at Teleperformance

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Sales Enablement, Partner Operations, Cloud Environments, Stakeholder Management, Sales Programs, Reimbursement Management, Business Development, CRM, Communication Skills, Presentation Skills, Operational Excellence, Data Reporting, Customer Pipeline Management, Change Management, Marketing Collaboration, Performance Tracking

Industry

Outsourcing and Offshoring Consulting

Description

We’re hiring an Alliance Partnership Operations Manager to lead the execution of a strategic cloud partnership program between Google Cloud and a key OEM partner. This role blends sales enablement, partner operations, and program management. You’ll work closely with Google Cloud field teams to drive adoption of virtual machines (GCE/GKE workloads) while managing partner funding, credits, reimbursements, and reporting. You’ll serve as the bridge between sales, partner teams, and operations, engaging both field teams and senior corporate stakeholders. What You’ll Do Drive Adoption with Google Cloud Sales Engage with Google Cloud field teams to drive and accelerate adoption of Compute Engine and GKE products. Build, expand, and maintain a pipeline of target accounts for the client´s products by identifying customer infrastructure needs. Collaborate with stakeholders to drive business growth, marketing efficiency, and strategic investment. Promote partner-sponsored sales incentive programs. Deliver price/performance benchmarks to validate GCP VM value against on-premises and alternative cloud environments. Lead the enablement and promotion of all sales programs across Google sales teams. Manage Stakeholders & Run Partner Program Operations Review and validate partnership requests against eligibility criteria Submit reimbursement claims with full documentation via partner tools Ensure reimbursements are correctly allocated to cost centers Manage high-level relationships between Google Cloud FSRs, Sales Reps, and partners to resolve complex issues Track and report on key metrics, including partner sales, lead generation, and overall satisfaction Partner with Marketing, Finance, and Ecosystem teams to ensure the success of Google Cloud’s partner program Weekly sync with vendors to track performance and operations Handling change management and stakeholder management Operational excellence and workflow improvement KPIs Size and quality of customer pipeline Expected VM adoption SLA compliance on credit reviews 100% submission of approved claims (within budget) Accurate monthly reporting and reimbursement tracking Consistent stakeholder engagement What We’re Looking For 6+ years in program/project, partner, or vendor management Experience in cloud environments (GCP preferred; AWS/Azure also relevant) Background in pre-sales, sales, business development, or channel roles Experience managing partner funds, credits, reimbursements, or budgets Experience working with global partners in a channel environment Proven ability to engage and manage senior corporate stakeholders Ability to assess business and operational pain points, produce clear reporting, and contribute to program strategy Tech-savvy, able to understand cloud infrastructure discussions Hands-on experience with Salesforce or similar CRM Highly organized, detail-oriented, and process-driven Excellent communication and presentation skills Location: Barcelona-based, 100% remote Travel: ~25% across EMEA Working hours: EMEA schedule with flexibility for early/late meetings Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project) Language: Proficiency in English; additional languages a plus Compensation: Competitive fixed monthly salary Employment with the world's largest provider of contact center services Excellent work environment, great colleagues, social arrangements and personal development Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Responsibilities

The Alliance Partnership Operations Manager will lead the execution of a strategic cloud partnership program, driving adoption of Google Cloud products while managing partner funding and operations. This role requires collaboration with various stakeholders to ensure the success of the partnership and to resolve complex issues.