About the role

Reporting to the Patient Experience Coordinator, the Patient Experience Officer is responsible for delivering a high standard of administrative and liaison support to the Patient Experience Team. The role works closely with patients, families, caregivers and other stakeholders to support initiatives that enhance the patient experience and ensure feedback is managed effectively and compassionately.

Key responsibilities

• Providing administrative support including data entry, record management, document preparation and reporting.
• Managing and maintaining patient feedback records and complaint data within electronic systems including RiskMan.
• Supporting patient experience improvement initiatives through data analysis and stakeholder engagement.
• Assisting with complaint investigations, open disclosure processes and responses to patient and family feedback.
• Coordinating meetings, preparing agendas and taking minutes as required.
• Supporting the preparation of monthly, quarterly and annual reports.
• Liaising effectively with internal and external stakeholders to progress patient experience initiatives.

You will be an organised and professional administrator with excellent communication skills and a passion for delivering outstanding service. You will demonstrate the ability to build effective relationships with a diverse range of stakeholders, manage competing priorities and work with a high degree of initiative. Experience using Microsoft Office applications, particularly Word, Outlook and Excel, is essential, along with strong administrative skills including agenda preparation and minute taking. Experience