Allocation Assistant, Single Point of Contact – Research Grants & Contracts at UNSW

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

100386.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Stakeholder Engagement, Service Support, Ticketing Systems, CASD, ServiceNow, Project Coordination, Priority Management, Tracking Progress, Operational Improvements

Industry

Higher Education

Description

The Opportunity * Full-time (35 hrs week) fixed term contract to 18 December 2026 * Hybrid/Flexible working, including 9-day fortnight option available * $88,717- $100,386 (depending on experience) + 17% super, pro-rata Research Grants and Contracts (RGC) within the Division of Research contributes to UNSW’s research performance and profile via the effective management of the University’s research income. RGC is the key link between UNSW researchers, executive and funding agencies such as the NHMRC, ARC, other government and non-government research funders, philanthropic competitive grant funders and industry partners. The Single Point of Contact (SPOC) team works collaboratively in a supportive environment to deliver responsive, high-quality support to UNSW researchers. Key responsibilities are managing the CASD ticketing system to triage and allocate requests across the RGC team, while acting as a key point of contact for enquiries and ensuring a helpful, service-focused experience. The Allocation Assistant – SPOC reports to the Project Officer SPOC and has no direct reports. The Organisation UNSW isn’t like other places you’ve worked. We are a large organisation with a diverse and highly talented community doing extraordinary work. We are driven to be thoughtful, practical and purposeful in all we do, and this collective approach is what gives our work impact. It is also why UNSW is consistently ranked among the world’s top 20 universities in the QS World University Rankings and is a proud member of Australia’s prestigious Group of Eight. If you’re seeking a career where you can thrive, be challenged and contribute to meaningful work, you’re in the right place. Benefits and Culture: UNSW offer a competitive salary and access to benefits including: * Hybrid/flexible working arrangements * Additional 3 days of leave over the Christmas Period * Access to learning and career development * Progressive HR practices * Discounts and entitlements * Affordable on-campus parking Skills and Experience Required * Strong communication and stakeholder engagement skills, to provide responsive, people-focused support in a service environment. * Experience with service management or ticketing systems such as CASD, ServiceNow, or similar systems. * Project coordination or project management experience, with the ability to manage competing priorities, track progress, and contribute to the successful delivery of one-off projects or operational improvements. To apply: If supporting a single point of contact system, improving the customer service to UNSW researchers and stakeholders is of interest to you, please submit your CV, Cover Letter and Responses to each of the Skills and Experience nominated in the Position Description via the APPLY button. Pre-Employment Checks Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks: - * National and International Criminal history checks * Entitlement to work and ID checks * Working With Children Checks * Completion of a Gender-Based Violence Prevention Declaration * Verification of relevant qualifications * Verification of relevant professional membership * Employment history and reference checks * Financial responsibility assessments/checks. * Medical Checks and Assessments Compliance with the necessary combination of these checks is a condition of employment at UNSW. Contact: Shiree Thomas - Talent Acquisition Consultant - e: shiree.thomas@unsw.edu.au [shiree.thomas@unsw.edu.au] Applications close: 11.55pm, Sunday 29th March 2026. UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Responsibilities

The primary responsibilities involve managing the CASD ticketing system to triage and allocate requests across the Research Grants and Contracts (RGC) team. This role also serves as a key point of contact for enquiries, ensuring a helpful, service-focused experience for researchers.