Allocations & Applications Officer at Birmingham City Council

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

34434.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housing Allocation, Eligibility Assessment, Case Management, Decision Making, Problem Solving, Customer Service, Communication, Organizational Skills, IT Proficiency, Data Protection, Legislative Compliance, Stakeholder Management

Industry

Government Administration

Description

Allocations & Applications Officer Permanent Grade B - £28,598 - £34,434 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.50 hours per week About the Role We are looking to recruit proactive and customer-focused Allocations & Applications Officers to join our busy Housing Allocation & Application Service. You will be responsible for assessing housing applications, determining eligibility for the Housing Allocation Scheme, and matching customers to suitable properties. This is a rewarding role where you will make fair and lawful decisions that have a direct impact on people’s lives. Key Responsibilities * Assess housing applications in line with legislation and council policy * Determine eligibility and notify customers of decisions within required timescales * Manage shortlisting, allocation and matching of properties * Carry out investigations and background checks to support decision-making * Maintain accurate case records in line with data protection requirements * Provide advice and guidance to customers and stakeholders * Support vulnerable customers and make appropriate referrals to partner agencies * Review and approve property adverts * Contribute to case preparation for reviews and legal proceedings About You * Experience in housing or a similar customer-facing role * Able to manage complex and sensitive situations * Strong decision-making and problem-solving skills * Good communication and organisational skills * Confident using IT systems and databases We Offer * A rewarding role supporting local communities * Opportunities for learning and development * A supportive and inclusive working environment Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Resourcing@birmingham.gov.uk [Resourcing@birmingham.gov.uk], quoting reference 4246 A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements [https://www.gov.uk/government/publications/right-to-work-checklist/employers-right-to-work-checklist-accessible-version], before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council [https://www.birmingham.gov.uk/downloads/download/5688/corporate_safeguarding_policy] here. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Job Description and Person Specification https://enre.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&dID=43864548&dDocName=UCMFA43816558&allowInterrupt=1 [https://enre.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&dID=43864548&dDocName=UCMFA43816558&allowInterrupt=1] > We are a disability confident employer and we encourage applicants with > disabilities to apply. We also welcome applications from people with caring > responsibilities and flexible working options will be considered. > > Proof of Right to work in the UK will be required for all applicants in > accordance with UK Home Office > [https://www.gov.uk/government/publications/right-to-work-checklist/employers-right-to-work-checklist-accessible-version] requirements, > before any employment offer can be confirmed. Non-UK applicants (excluding > Ireland) may need to apply for a visa > [https://www.gov.uk/browse/visas-immigration/work-visas] from the UK Visas and > Immigration (UKVI) and may require a Certificate of Sponsorship from > Birmingham City Council for a skilled worker visa > [https://www.gov.uk/skilled-worker-visa] (if the job is eligible).

Responsibilities

Responsible for assessing housing applications and determining eligibility based on the Housing Allocation Scheme and legislation. The role involves matching customers to suitable properties and maintaining accurate case records.