Alpine Valley - Venue Guest Services Staff at Live Nation

East Troy, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

16.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Interpersonal Skills, Teamwork, Conflict Resolution, Strategic Thinking, Tact and Diplomacy

Industry

Entertainment Providers

Description

Job Summary: As a Guest Services staff member, you play a vital role in ensuring the safety and comfort of all guests. You are responsible for maintaining the cleanliness and organization of the venue while engaging with attendees to address their needs before, during, and after the event. Your attention to detail and customer service skills contribute to creating a positive experience for all patrons. Job Functions: v Deliver exemplary customer service to maintain customer loyalty. Answer inquiries to resolve our customer concerns through analysis to determine the most effective resolution. v Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations. v Refer unresolved customer grievances to designated departments for further investigation. v Solicit sales of new or additional services or products. v Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken. v Participate in venue recycling efforts before, during and after the show. v Guide guests to exits or provide other instructions or assistance in case of emergency. v May assist in verifying staff credentials to generally restricted areas. v Assist patrons by giving directions places inside or outside the venue. v Ensure guests are safely enjoying the show. v Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. v Additional tasks as requested by management. This position starts at $16.00 per hour Qualifications: v High School Diploma or equivalent v At least 2 years in Customer Service and communications suggested v Strong strategic thinking and creative problem-solving skills v Excellent verbal, written and interpersonal communication skills v Acute sense of judgment, tact and diplomacy v A strong-sense of teamwork and ability to execute programs. v Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Responsibilities

Ensure the safety, comfort, and positive experience of guests through exemplary customer service and venue maintenance. Responsibilities include addressing inquiries, managing venue cleanliness, and assisting with emergency procedures.