Overview:
Concord is the world’s leading independent music company. The Company supports more than 125,000 artists and songwriters whose works are licensed, marketed, and performed globally. Concord’s growing catalog of 1.3 million songs, compositions, sound recordings, films, plays, and musicals is one of the most impactful and culturally relevant collections of creative rights in history.
Concord is headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne, and Miami.
Concord Theatricals is the world’s most significant theatrical agency, comprised of R&H Theatricals, The Musical Company, Tams-Witmark and Samuel French. Concord Theatricals is the only firm that provides truly comprehensive services to the creators and producers of plays and musicals under a single banner, including theatrical licensing, music publishing, script publishing, cast recording and first-class production.
As the Amateur Licensing Coordinator, you will be an important part of our New York office team. This position deals with a very high volume of customers on a daily basis. This role is responsible for liaising between amateur theatres and educational institutions about Concord Theatricals’ exceptional roster of plays and musicals, ensuring that licenses are issued, and emails are responded to in a timely and accurate manner. This role will respond to a heavy volume of calls and emails, while always providing exceptional customer service to all customers. Works under close/direct supervision.
Responsibilities:

REQUIREMENTS:

• Bachelor’s Degree or the equivalent combination of education and experience.
• 2-3 years of experience in professional theatre industry or related field preferred.
• Knowledge of theatre professionals, including established and emerging playwrights, and leaders in the arts world.
• Working knowledge of the licensing of plays/musicals and/or standard theatre contracts.
• Strong customer service skills, including a warm, patient and engaging demeanor.
• Excellent written and oral communication skills
• Applicants must enjoy working as part of a motivated team and be willing to support other team members when help is needed.
• Have the ability to effectively communicate within a large team base.
• Ability to maintain high level of confidentiality
• Strong ability to multitask- working on various tasks daily and being able to prioritize tasks.
• Ability to adapt to changing processes and policies
• Self-motivated to be able to work remotely when needed
• Advanced knowledge & proficiency in Microsoft Word, Excel, Outlook.
• Experience with Salesforce or comparable CRM is a plus.
• A deep understanding and passion for theatre is a plus.

• Provide exceptional customer service to all customers via phone and email
• Process performance applications in a timely fashion
• Assist other licensing coordinators with day-to-day business and special long-term projects