Amazon Connect Administrator at easyJet

, , -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Amazon Connect, Cloud Based Contact Centre, IVR, Routing, Voice Services, Chat Services, AWS Services, Telephony, VoIP Technologies, Troubleshooting, Data Analysis, Reporting Tools, Stakeholder Engagement, Third-party Partner Management, AI Technologies

Industry

Airlines and Aviation

Description

Amazon Connect is the platform that keeps our contact centres moving at easyJet holidays. It powers voice, chat, payments, and the integrations our teams rely on every day. As we grow, we need someone who can keep this platform running smoothly, develop it further, and help shape what it becomes next. We’re looking for an Amazon Connect Administrator who will be responsible for the health of the platform, performance, and evolution. You’ll make sure it’s reliable, secure, and ready to handle the scale of our growing holidays business. You’ll be the of how Amazon Connect works and how it should be used. You’ll support our user community, guide people through changes, and keep access and permissions in good shape. You’ll manage day to day operations, resolve issues quickly, and act as the escalation point for more complex problems. You’ll work closely with AWS and our support partners to keep everything running. You’ll also play a key role in platform change, configuring new features, building and refining IVR journeys, managing integrations, and supporting product teams as they develop new capabilities. You’ll make sure every change is delivered smoothly, documented clearly, and aligned with security and data standards. You’ll produce reporting and dashboards that gives our operation teams the insights they need, help us understand how the platform is performing and highlight opportunities to improve contact centre efficiency. This is a role for someone who enjoys being close to the tech, close to the users, and at the centre of how we keep the customer experience running smoothly. What you’ll bring to the team: We’re looking for an experienced Amazon Connect Administrator (or a similar cloud based contact centre platform), and somebody who understands how contact centre technologies come together behind the scenes, and knows how IVRs work, how routing should behave, and how voice and chat services link into wider systems. You’re confident working with AWS services and have a good grasp of the tools that support Amazon Connect. You understand telephony and VoIP technologies and can troubleshoot issues with clarity and pace. You’re comfortable with data and know how to use reporting tools to surface trends and insights. You communicate clearly and engage well with stakeholders at all levels, and can explain technical detail in a simple, practical way and build trust across technical teams, operations, and senior leaders. You’ve work well with third-party partners and can hold them accountable while maintaining good relationships, you stay curious about new AWS capabilities, including emerging AI technologies, and you’re interested in how they could shape the future of our platform. What’s in it for you: In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 5%25 pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs. You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement. At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we're committed to supporting our team with development opportunities and a welcoming atmosphere. The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office. How to apply: Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment. At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation About easyJet holidays: Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays. In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working. By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever. Make a difference with your next role. Make it easyJet holidays. #LI-HYBRID #ejholidays #LI-MR1

Responsibilities

The Amazon Connect Administrator will be responsible for the health, performance, and evolution of the Amazon Connect platform. This includes managing day-to-day operations, resolving issues, and supporting product teams in developing new capabilities.