Ambassador Lead at Downtown Dallas, Inc.

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service Excellence, Communication, Interpersonal Skills, Problem-Solving, Adaptability, Team Management, Community Engagement, Event Activation, Operational Oversight, Technical Skills, Bilingual Ability, Passion for Downtown Dallas

Industry

Non-profit Organizations

Description

Description Position Summary: Join Downtown Dallas, Inc. as a Lead Ambassador and play a vital role in creating an unforgettable experience for visitors, employees, and residents. This position combines leadership, community engagement, and event activation to make Downtown Dallas vibrant, safe, and welcoming. The Lead Ambassador oversees a team of Ambassadors, ensuring exceptional customer service, promoting local businesses, and activating public spaces with engaging activities. This is a hands-on leadership role requiring strong communication skills and a passion for Downtown Dallas. Goals and Objectives: Deliver world-class customer service through positive, helpful interactions. Maintain a visible, uniform presence to ensure Downtown feels safe and inviting. Collaborate with local businesses to promote services, events, and attractions. Lead and grow the Ambassador team through tours, experiences, and activations. Essential Functions: Leadership & Team Development Assist with recruiting, onboarding, training, and mentoring Ambassadors. Foster a positive team culture that aligns with DDI’s mission, values, and service standards. Provide coaching, guidance, and ongoing performance feedback. Operational Oversight Develop and execute Ambassador deployment plans to maximize visibility and resource effectiveness. Monitor daily operations, adjust coverage, and support field team needs in real-time. Ensure consistent adherence to safety, service, and operational protocols. Community Engagement Serve as an expert on Downtown Dallas, offering directions, visitor assistance, and local recommendations. Build and maintain strong relationships with businesses, property managers, and stakeholders. Represent DDI at programs, tours, special events, and community activations. Event Activation Support and participate in park activations, programming efforts, and public events. Assist in preparing, setting up, and executing experiences that enhance Downtown’s vibrancy. Reporting & Quality Assurance Track daily activities and performance metrics, document service issues or opportunities. Provide timely reports and updates to the Coordinator and Director of Programming & Events. Ensure accuracy and consistency in all reporting tools and communication channels. Core Competencies Leadership & Team Management Customer Service Excellence Communication & Interpersonal Skills Problem-Solving & Adaptability Knowledge and Passion for Downtown Dallas Requirements The following duties and responsibilities for the Lead Ambassador are as follows, but not limited to: Education & Experience High school diploma or GED required; some college or higher education preferred. Prior supervisory, lead, or team-lead experience strongly encouraged. Experience in hospitality, customer service, events, or public-facing roles is a plus Technical Skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Comfort with basic web-based applications and reporting tools. Bilingual ability is preferred. Other Requirements Valid driver’s license is required. Ability to walk, stand, or remain outdoors for extended periods, in varying weather conditions. Ability to lift and carry up to 45 lbs. safely Must have a flexible schedule, including nights, weekends, and holidays as needed. Willingness to wear and maintain a professional uniform appearance. Excellent verbal and interpersonal skills. Familiarity with (and passion for) Downtown! As a Lead Ambassador, you’ll play a vital role in shaping the Downtown Dallas experience - making it safe, fun, and unforgettable for all.

Responsibilities

The Lead Ambassador oversees a team of Ambassadors, ensuring exceptional customer service and promoting local businesses. This role involves community engagement and event activation to enhance the vibrancy and safety of Downtown Dallas.