JOB DESCRIPTION

At UC Health, we’re proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region’s adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you’ll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum 1-2 years of experience in clerical support, call center operations, or quality assurance auditing.
• Familiarity with call monitoring systems and QA tools preferred.

SKILLS & COMPETENCIES:

• Strong attention to detail and accuracy.
• Excellent listening and analytical skills.
• Clear and concise written and verbal communication.
• Ability to provide feedback in a constructive and professional manner.
• Knowledge of compliance standards (e.g., HIPAA) if applicable to the role.
• Proficient in Microsoft Office Suite and data entry systems.
• Req. Number: 20455
• City, State: KYINOHRemote - IN, KY, OH
• Job Type: Part time
• Posted Date: 8/18/2025

The Clerical Calls Quality Assurance Auditor is responsible for monitoring, evaluating, and documenting the quality of clerical calls to ensure compliance with organizational standards, regulatory requirements, and customer service expectations. This role supports continuous improvement by identifying trends, providing actionable feedback, and collaborating with leadership to enhance overall call performance and accuracy.