Ambulatory Nurse Triage - Orlando Health Cancer Institute at Orlando Health

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Surgical Experience, Oncology, Patient Care, Critical Thinking, Communication, Time Management, Customer Service, Interpersonal Skills, Documentation, Assessment, Care Coordination, Technology Proficiency, Patient Advocacy, Professional Development

Industry

Hospitals and Health Care

Description

Position Summary As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas — including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care — from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list. Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Position Summary Under the direction of the Nurse Manager, Practice Manager and/or Practice Supervisor and as a member of the Care Team, the Ambulatory Triage Nurse (RN) will be responsible for handling high-volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and coordination that warrant timely triage by a nurse. This position includes a flexible work arrangement of work from home after onsite in the call center for designated period. Working hours and locations vary based on department. *Bilingual/Spanish preferred* *Surgical experience preferred* *Oncology preferred* Responsibilities Essential Functions • Triages and provides thorough and sounds assessments of incoming urgent and non-emergent patient calls with acute symptoms, acting as an extension of the provider. • Communicates and coordinates with the specialty and/or providers, or whom he/she designates, on patient care as needed. • Provides guidance and instruction on acute intervention of stable and unstable patients over the phone using the nursing process. • Develops, coordinates implementation of, and evaluates a plan of care for each call presented using Schmitt-Thompson protocols. • Documents all call inquiries according to Orlando Health policies and procedures. • Demonstrates the knowledge and critical thinking skills necessary to provide developmental, cultural, and age-appropriate care. • Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance. • Demonstrates proficiency in multiple technology programs used by Orlando Health. • Demonstrates interpersonal and communication skills with office staff, nurses, providers, contact center team, and leaders. • Proficiencies in recognizing a change in patient status and need to escalate care. Coordinates with provider or nurse leader as needed. • Assists with scheduling patients in a same day/next day appointment spot when indicated by disposition and level of care indicated. • Adheres to the standards required in the role in regard to break times and phone time as well as weekend and holiday requirements. • Provides patient services with the ultimate goal of providing the highest level of quality care and customer service. • Refills prescriptions following Orlando Health policy and provider requirements. • Communicates the plan of care clearly to the patient and ensures the patient fully understands prior to ending the call. • Enrolls or updates patient MyChart information, if needed, each call. • Maintains punctual attendance as in accordance with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Serves as a patient advocate while using available resources to help formulate ethical decisions for positive patient outcomes. • Acts as a professional role model for orientees while being flexible to meet the needs of a training schedule. • Works independently and efficiently with minimal supervision. • Performs other administrative tasks as assigned. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Utilizes appropriate support, expert resources, or personnel to resolve complex or difficult situations. • Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines. • Ability to effectively handle stressful situations professionally and calmly with exceptional customer service skills. • Strong patient service skills including, but not limited to, listening, understanding, and responding in a calm and easy to understand manner. • Attends required meetings and contributes on committees and projects as requested. • Participates in professional development activities and maintains professional license(s) and affiliation(s). Qualifications Education/Training • Graduate of an approved school of nursing. Licensure/Certification • Maintains current RN license in the State of Florida. • Maintains current BLS certifications. Experience • Three (3) years of clinical experience in area of specialty or five (5) years of clinical experience when covering multiple specialties/service lines. • Previous experience working with EPIC EMR required

Responsibilities

The Ambulatory Triage Nurse will handle high-volume calls from patients and healthcare agencies, providing assessments and coordinating care. This role involves triaging urgent and non-emergent patient calls and ensuring effective communication with healthcare providers.